Technical Support Specialist
4 weeks ago
We are seeking a skilled Service Desk Analyst to provide day-to-day technical support for our North American and UK stores, offices, and warehouses.
This role involves providing training and coaching for associate level analysts, as well as supporting 3rd party vendors.
Key responsibilities include:
- Managing on-call, in-office, and backup schedules
- Attending project meetings as needed
- Providing 1st and 2nd level IT support using a support ticketing solution and POS
- Supporting Microsoft desktop systems and applications
- Troubleshooting software and hardware issues
- Network troubleshooting
- Supporting MacOS and iOS devices
Performance will be measured on Service Level Agreements, improvement initiatives, and data-driven insights.
This role is a great opportunity to work with a dynamic team and contribute to the success of Build-A-Bear, Inc.
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Technical Support Specialist
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Technical Support Specialist
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