Medical Front Desk Coordinator

3 days ago


Hopedale, Illinois, United States Hopedale Medical Complex Full time

**Job Title:** Medical Front Desk Coordinator

Hopedale Medical Complex is seeking a skilled Medical Front Desk Coordinator to join our team. This role is an excellent opportunity for those who enjoy working in a fast-paced environment and providing exceptional customer service.

**Overview: The Medical Front Desk Coordinator will be responsible for handling all patient interactions, including check-in, check-out, and phone calls. You will be the first point of contact for patients and families, promoting quality customer service and ensuring that their needs are met efficiently.

**Responsibilities:

  • Greet all patients and answer all incoming phone calls, providing quality customer service.
  • Record patient demographic information, insurance, and billing information into the CPSI computer system; research missing information and obtain signatures on required forms.
  • Counsel patients and families regarding financial issues such as insurance.
  • Provide information to the patient/representative about billing, complaint process, patient rights, and visiting hours. Distribute hospital-specific literature.
  • Collect and record payments and/or forward information to the Patient Accounts Department personnel.
  • Maintain orders sent to the hospital by referring offices.
  • Screen calls to ascertain the nature and urgency of inquiry.

**Requirements:

  • A high school diploma or equivalent is required.
  • Experience in medical office reception is preferred.
  • Knowledge of medical terminology is essential.
  • Awareness of patient registration and documentation procedures is required.
  • Strong telephone communication skills, often in stressful situations, are essential.
  • Proficiency with personal computers and Microsoft Office Suite is necessary.
  • Knowledge of basic insurance procedures and documentation of third-party medical insurance payers is required.

**Benefits:** HMC offers competitive compensation, including a salary of $15 per hour. Our benefits package includes nursing scholarships, tuition reimbursement, excellent benefits, quality childcare located in Hopedale, wellness center membership, and a 401(k) plan with employer match. If you are a motivated individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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