Customer Success Manager

4 weeks ago


Washington, United States Cribl Full time

About the Opportunity

Cribl is seeking a seasoned Customer Success leader to drive the success of our Public Sector customers. As the Manager of Customer Success, you will be responsible for leading a team of Customer Success Engineers in driving onboarding, adoption, and expansion across Cribl's products.

Key Responsibilities:

  • Hire, coach, and mentor a team of highly technical Customer Success Engineers
  • Drive value for customers by helping them achieve their business and technical outcomes
  • Own a portfolio of customers and drive attainment of targets for onboarding, adoption, and expansion
  • Identify adoption and growth potential in your portfolio as you work with your supporting sales teams
  • Conduct periodic customer health checks to identify risk, and work with your team to create and execute "get well" plans
  • Collaborate cross-functionally across teams to ensure customers' success with focus on onboarding, adoption, and expansion
  • Drive standardization and consistency by guiding your team to document and maintain accurate and timely customer information with our Customer Success Platform
  • Provide continued input and ideas to scale and improve internal processes and increase operational efficiency for the customer success organization

Requirements:

  • 3+ years people management experience with Customer Success, technical consulting, professional services, or related customer-facing organization
  • Background of successfully selling to the US Federal Government and State & Local Government
  • Experience hiring and developing a high-performing team
  • Experience managing a portfolio of customers to drive product adoption, or responsible for delivering complex customer projects
  • Experience managing a highly technical team
  • Proven ability to manage competing priorities in a fast-paced environment

Bonus Points:

  • Administration of Data Engineering platforms
  • Solid technical understanding of managing customers through Customer Success Platforms
  • Working knowledge of major cloud providers

About Cribl:

Cribl is a leading provider of observability solutions for IT and Security teams. We're passionate about empowering our customers to achieve their goals and drive business outcomes. If you're a motivated and results-driven leader who is passionate about customer success, we'd love to hear from you.



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