Customer Success Manager
4 weeks ago
About the Opportunity
Cribl is seeking a seasoned Customer Success leader to drive the success of our Public Sector customers. As the Manager of Customer Success, you will be responsible for leading a team of Customer Success Engineers in driving onboarding, adoption, and expansion across Cribl's products.
Key Responsibilities:
- Hire, coach, and mentor a team of highly technical Customer Success Engineers
- Drive value for customers by helping them achieve their business and technical outcomes
- Own a portfolio of customers and drive attainment of targets for onboarding, adoption, and expansion
- Identify adoption and growth potential in your portfolio as you work with your supporting sales teams
- Conduct periodic customer health checks to identify risk, and work with your team to create and execute "get well" plans
- Collaborate cross-functionally across teams to ensure customers' success with focus on onboarding, adoption, and expansion
- Drive standardization and consistency by guiding your team to document and maintain accurate and timely customer information with our Customer Success Platform
- Provide continued input and ideas to scale and improve internal processes and increase operational efficiency for the customer success organization
Requirements:
- 3+ years people management experience with Customer Success, technical consulting, professional services, or related customer-facing organization
- Background of successfully selling to the US Federal Government and State & Local Government
- Experience hiring and developing a high-performing team
- Experience managing a portfolio of customers to drive product adoption, or responsible for delivering complex customer projects
- Experience managing a highly technical team
- Proven ability to manage competing priorities in a fast-paced environment
Bonus Points:
- Administration of Data Engineering platforms
- Solid technical understanding of managing customers through Customer Success Platforms
- Working knowledge of major cloud providers
About Cribl:
Cribl is a leading provider of observability solutions for IT and Security teams. We're passionate about empowering our customers to achieve their goals and drive business outcomes. If you're a motivated and results-driven leader who is passionate about customer success, we'd love to hear from you.
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