Aircraft Service Technician

13 hours ago

Waukegan, Illinois, United States Signature Aviation Full time
About the Role

We are seeking a highly skilled and customer-focused Line Service Technician to join our team at Signature Aviation. As a Line Service Technician, you will play a critical role in ensuring the safe and efficient operation of our ground service equipment and providing exceptional customer service to our clients.

Key Responsibilities
  • Operate and maintain ground service equipment, including fuel trucks, de-icing trucks, and ground power units.
  • Provide fueling, de-icing, and other services to aircraft as requested by management or customers.
  • Collaborate with colleagues and customers to ensure efficient and accurate communication and task completion.
  • Offer and promote general aviation services to crewmembers, customers, and other guests.
  • Maintain safe, clean, and secure ramps and operations.
  • Drive a shuttle vehicle with passengers and/or luggage and cargo.
  • Load and unload luggage and other cargo into/out of aircraft and from/into the FBO or other location.
  • Fuel handling, including fuel quality control, receipt, inventory, and maintaining accurate related documentation.
  • Provide professional and friendly customer service while exhibiting a positive and helpful attitude, consideration, and courtesy to everyone at all times.
  • Understand, comply with, and enforce all operational, safety, and customer service requirements for all aspects of the job.
  • Understand, comply with, and enforce all security protocols as dictated by Signature and the airport.
  • Create accurate records pertaining to time worked and activities and services performed.
  • Abide by emergency response procedures when critical events occur.
  • Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
  • Other duties as requested.
Requirements
  • High school diploma or general education degree (GED).
  • Minimum of 18 years of age.
  • A valid state driver's license. In some locations, a commercial driver's license (CDL) is required as dictated by local regulations and business needs.
  • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies.
  • Must be legally authorized to work in the country of employment.
  • Ability to successfully and timely complete Signature's training programs.
  • Ability to pass a color vision test for purposes of inspecting aviation fuel.
  • Ability to use a computer and email, including pass computer-based training modules.
  • Excellent verbal and written communication skills, and for safety-sensitive tasks, in English.
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time).
  • Ability to work flexible schedules, including night, holiday, and weekend shifts, and in various weather conditions.
  • Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service, or other related field; or equivalent combination of education and experience and/or training.
About Signature Aviation

Signature Aviation is the world's largest Fixed Base Operators (FBO) network, with over 200 locations and 5,000 employees globally. This worldwide FBO network is home to essential business and private aviation support services, including refueling, hangarage, maintenance, repair, and overhaul, and other world-class amenities with exceptional customer service. We are renowned for delivering an exceptional guest experience and seek like-minded team members to ensure that every interaction reflects our commitment to excellence and hospitality.

Benefits
  • Medical/prescription drug, dental, and vision Insurance.
  • Health Savings Account.
  • Flexible Spending Accounts.
  • Life Insurance.
  • Disability Insurance.
  • 401(k).
  • Critical Illness, Hospital Indemnity, and Accident Insurance.
  • Identity Theft and Legal Services.
  • Paid time off.
  • Paid Maternity Leave.
  • Tuition reimbursement.
  • Training and Development.
  • Employee Assistance Program (EAP) & Perks.

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