Technical Service Specialist
4 days ago
In this role as a Field Service Engineer II, you will be responsible for executing field service activities on multiple products, demonstrating and performing Level II skills from the Field Service Engineer Skills Matrix. You will professionally interact with external and internal customers/departments, generally working under the direction of a Technical Service Engineer.
Key Responsibilities:
- Follow corporate safety protocols and report unsafe conditions.
- Perform routine installations and/or maintenance on assigned products.
- Install software with minimum supervision using provided installation procedures and release notes.
- Use corporate processes to locate software revisions and documentation.
- Verify software status and evaluate information for log analysis.
- Troubleshoot issues for both hardware and software.
- Achieve Certification on multiple products through Factory Training.
- Apply company policies and procedures to resolve routine issues.
- Presents technical information to internal team members.
- Serve as a liaison between customer and engineering for daily site operations.
Qualifications and Requirements:
- Associate's degree in related field or other engineering discipline preferred.
- Minimum 2 years of technical field service experience in semiconductor industry or equivalent combination of education and experience.
- Strong communication skills (English language).
Estimated Salary: $65,000 - $80,000 per year
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