Floor Coverings Installation Manager

3 weeks ago


Winter Garden, Florida, United States Floor Coverings International of Winter Garden Full time

Job Summary:

The Production Manager is a key role in ensuring customers have a positive experience and that jobs are produced efficiently and profitably.

This position revolves around high-level customer service, communication, problem-solving, and organization, along with some technical responsibilities.

The ideal candidate will be self-sufficient and accept ownership of the role.

Responsibilities:

  • Familiarize yourself with project details
  • Ensure accurate product ordering
  • Monitor deliveries to ensure timely arrival
  • Communicate with customers and installers to coordinate installation dates
  • Set proper expectations with customers regarding the installation process
  • Provide daily updates to customers regarding installation details
  • Complete job site visits daily to check in with installers and customers
  • Confirm scope of work and compensation with installers prior to job start
  • Deliver on expectations contracted in the sales process
  • Walk customers through job at completion and collect final payment
  • Solve problems as they arise
  • Resolve customer complaints with urgency
  • Assist installation crews with necessary tasks to finish projects and ensure a clean jobsite

Additional Duties:

  • Assist in ensuring accurate invoicing for each project
  • Work Home Show booths or Events as needed, including weekend hours
  • Carry out small installations or repairs, including transitions and moldings (training available)
  • Lift up to 80 lbs. on occasion
  • Work with hand tools and power tools, along with paints, stains, and finishes
  • Keep warehouse and company vehicles organized and presentable
  • Be available to attend training seminars as needed
  • Continually educate yourself on new flooring types and installation methods
  • Work to hit produced sales goals weekly and monthly
  • Make decisions and act in accordance with FCI's core values and mission


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