Contract Billing Specialist

4 weeks ago


Pocatello, Idaho, United States Idaho Department of Labor Full time
Job Summary:

As a Contract Billing Specialist at Idaho Department of Labor, you will be responsible for the setup of all contracts immediately following order invoicing. This role requires timely and accurate contract renewals, as well as responding to customer questions.

Key Responsibilities:

Maintain integrity and accuracy of all recurring contract records.

Timely and accurate contract renewals.

Continuous review of contract renewal report, to insure no processing of delinquent/inaccurate meters. Accounts cannot be suspended/expired for more than 15 days.

Responsible to respond to all contract group emails and voicemails on a timely basis.

Post Contract changes, credits/debits.

Process Machine Relocations and Incoming ITT requests

Provide information for cancellations, termination fees, etc.

Escalation issues as appropriate.

Requirements:

High school diploma or equivalent required.

At least one year of data entry, order entry, or related office experience required.

Customer service experience preferred.

Working at Idaho Department of Labor:

We are committed to providing a positive and inclusive work environment that values diversity and promotes a culture of respect and professionalism. If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.

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