Office Operations Specialist
4 days ago
PrideStaff is seeking an Office Operations Specialist to manage daily office functions, coordinate with field technicians, and provide exceptional customer service. The ideal candidate will have previous experience in an HVAC, plumbing, roofing or electrical company and possess excellent communication skills.
Key Responsibilities:- Customer Service:
- Handle customer inquiries, service requests, and appointment scheduling
- Manage customer accounts, billing, and issue resolution
- Scheduling & Dispatching:
- Schedule and dispatch technicians efficiently
- Monitor technician availability and ensure smooth workflows
- Administrative Tasks:
- Maintain office supplies and accurate records
- Process invoices, payments, and prepare sales/revenue reports
- Financial Management:
- Oversee accounts receivable/payable and track expenses
- Generate financial statements and ensure budget compliance
- Staff Support:
- Assist with onboarding new employees and maintaining records
- Provide administrative support to the team
- Other Responsibilities:
- Coordinate marketing activities and promotions
- Ensure regulatory compliance and maintain office procedures
- Previous experience in an HVAC, plumbing, roofing or electrical company is required
- Previous experience with customer service or dispatching is a big plus
- Excellent communication skills (written and verbal)
- Good multi-tasker
- Experience using a computer to plan, data entry, email
- Must be able to think on your feet and make decisions
- Must be able to work under pressure
- Creative problem solver
$25 - $27 per hour
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