Telehealth Support Agent

2 days ago


Bellingham, Washington, United States Unity Care NW Full time
About the Opportunity: We are currently seeking a Telehealth Support Agent to join our team at Unity Care NW. This role offers the opportunity to work in a fast-paced environment, interacting with patients and healthcare providers to coordinate telehealth services. As a key member of our team, you will play a critical role in ensuring that patients receive timely and effective support during their telehealth appointments.

Key Responsibilities: Respond to patient inquiries, resolve technical issues, and work collaboratively with clinical teams to ensure seamless patient care. Utilize electronic clinical systems, including EMRs and scheduling software, to manage patient information and coordinate appointments.

What You'll Need: Excellent communication skills, both written and verbal, and proficiency in electronic clinical systems, including EMRs and scheduling software. Familiarity with Microsoft Outlook and Word is also required.

What We Offer: A competitive compensation package, including $22.12 to $26.01 per hour, comprehensive benefits, paid time off, and opportunities for professional growth and development.

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