Parking Operations Manager

4 weeks ago

Austin, Texas, United States AUS - SELF PARK [91280] Full time
Job Title: Assistant Facility Manager

Join AUS - SELF PARK [91280] as an Assistant Facility Manager and play a key role in ensuring the smooth operation of our parking facilities.

Job Summary

We are seeking a highly organized and detail-oriented individual to assist in the day-to-day management of our parking operations. The successful candidate will be responsible for ensuring that all parking operations are handled within contractual guidelines, fostering good client relations, and promoting a professional image and approach to the business.

Key Responsibilities
  • Participate in programs to improve client and customer satisfaction.
  • Engage in the development of property-level financial and operational goals.
  • Assist in the management of day-to-day activities of the assigned locations, including ensuring appropriate customer interaction, supervising the completion of all evening closing reports, processing bank deposits, scheduling staff, supervising frontline staff, preparing month-end reports, auditing daily cashier shift reports, monitoring and checking of time cards, hiring and training of frontline staff, reviewing of damage claims, disbursing petty cash, and preparation of the annual budget.
  • Courteously assist customers by answering any questions they may have.
  • Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
  • Report any known accidents, observed or suspected violations of Company policy, safety hazards, or any unusual occurrence to the Facility Manager.
  • Assist with cleanup of debris, water, oil spills, and other hazards.
  • Have a thorough knowledge of all areas of the garage, thorough knowledge of the major streets, landmarks, and freeways in the area of the garage.
  • Assist the Facility Manager with other duties as needed.
Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience Required: High School Graduate. A minimum of six months of parking experience preferred.

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift, and/or week-ends may be required.

License Requirement: Must possess a valid state-issued driver's license with current address and acceptable driving record.

Oral Communication: Speaks clearly; Listens and gets clarification; Responds well to questions.

Written Communication: Writes clearly and informatively; Able to read and interpret written information.

Customer Service: Have a strong customer orientation and positive attitude. Able to respond to requests for service and assistance in a courteous and professional manner.

Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment: Exhibits sound and accurate judgment.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle cash and equipment. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 25 pounds.

Salary Range: $75,000 - $90,000 annually

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

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