Consumer Services Coordinator

11 hours ago

San Bernardino, California, United States Inland Regional Center Full time
Job Title: Consumer Services Coordinator

Under the direct supervision of the Program Manager, the Consumer Services Coordinator (CSC) plays a vital role in coordinating services and supports for individuals with developmental disabilities and their families, in accordance with the Lanterman Developmental Disabilities Services Act.

Key Responsibilities:
  • Coordinate daily responsibilities in providing case coordination services for consumers.
  • Utilize Person-Centered Planning strategies to create and execute Individual Program Plans (IPPs) for consumers, generate progress reports, and conduct annual reviews.
  • Evaluate consumer progress and plan as identified in the IPP on an ongoing basis; create and implement IPP Addendums as needed.
  • Provide advocacy services to consumers and their families, attending relevant meetings and preparing necessary paperwork.
  • Seek out and effectively utilize generic resources on behalf of consumers and their families.
  • Complete individual or family crisis intervention and document activities.
  • Complete Special Incident Reports on a timely basis and inform representatives of other agencies and programs as appropriate.
  • Coordinate consumer assessments, including medical, psychological, developmental, educational, vocational, OT/PT, and others.
  • Complete placement and liaison activities as required.
  • Ensure Medicaid Waiver standards are maintained and documentation completed on a timely basis.
  • Arrange for the placement of consumers in residential facilities, day programs, and/or other training programs as clinically indicated and approved by the Interdisciplinary Team.
  • Complete facility audits (ICRC 513 form) as required and when facility problems are identified.
  • Identify situations in vendored programs requiring the attention of the Quality Assurance and/or Resource Development and Transportation Program and make the appropriate referral.
  • Keep the manager informed of the status of the caseload, community, and activities, and unusual or difficult case situations.
  • Participate in case conferences and interagency meetings as needed or assigned.
  • As directed by the manager, provide case coordination coverage for any consumer whose CSC is absent or if there is no longer an assigned CSC.
  • As directed by the manager, act as a mentor for new employees.
  • Complete IRC's orientation and new staff training sessions.
  • Visit Level 2, 3, and 4 residential facilities and day programs as assigned.
  • Participate in at least one Quality Assurance evaluation/audit of a community care facility, health care facility, or a day program annually.
  • On a daily and timely basis, complete administrative requirements, Purchase of Service forms, maintain and update consumer file information and documentation, enter Target Case Management (Title 19) notes documenting all activity and securing all possible units, but no less than the required minimum number of 400 units per month. Completion of at least 95% of required case-related paperwork within designated time frames.
  • Facilitate the purchase of services identified in the IPP.
  • Be well prepared for compliance review, eligibility review, and other administrative case reviews.
  • Seek to maintain and expand relevant knowledge base. Attend all mandatory training sessions. Attend other authorized trainings to earn at least the required minimum number of Continuing Education Units (CEU's).
  • Perform as a member of the team, answer questions, share expertise, and contribute to the harmony of the team.
  • Handle change well and be flexible and adaptable in dealing with interruptions, new priorities, and new assignments.
  • Ability to handle a hybrid work environment consisting of working in the office, remotely at home, and in the field while maintaining work productivity and efficiency.
  • Organize travel to visit consumers, families, vendors, etc. efficiently and effectively.
  • If bilingual, utilize skills in all aspects of the job, as able and as required.
  • Use office equipment appropriately and report the need for any repairs. Keep the work area neat and orderly. Observe all safety rules and comply with IRC's Injury and Illness Prevention Plan.
  • Utilize IRC's IT systems and equipment as assigned, maintaining security and following IRC's protocols, procedures, and requirements.
  • Ensure that consumers' rights and dignity are maintained in the provision of services.
  • Comply with IRC's personnel policies and procedures.
  • Perform different or additional work as assigned.
Minimum Position Requirements:
  • Bachelor's degree from an accredited college or university and one year of experience, including case management, in intellectual/developmental disabilities, social work, special education, early childhood development, or a related field. OR Master's degree in social work, psychology, public health nursing, teaching, special education, early childhood development, or a related field from an accredited college or university.
  • Bilingual preferred but not required.
  • Ability to establish and maintain effective working relationships with others. Ability to work cooperatively and effectively with others.
  • Maintain good attendance and punctuality.
  • Ability to follow oral and written direction.
  • Good verbal and written communication skills.
  • Full use of an automobile, possession of a valid California driver's license, and liability insurance for the minimum amount prescribed by law or ability to provide for independent transportation.
  • Must have and maintain a safe driving record.

We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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