Customer Support Specialist

5 days ago


Pine Bluff, Arkansas, United States Simmons Bank Full time
Customer Support Specialist

At Simmons Bank, we're committed to delivering exceptional customer experiences. As a Customer Support Specialist, you'll play a vital role in ensuring our credit card customers receive the best possible service.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Assist customers with account balance inquiries, transfers, and changes of address
  • Provide product recommendations and connect customers with other Simmons Bank associates as needed
  • Identify and escalate potential risks to the appropriate department
  • Participate in special projects and ensure compliance with applicable laws and regulations
Requirements:
  • High school diploma or equivalent required; one year of customer support experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and maintain a positive attitude
  • Proficiency in MS Word, Excel, Outlook, and Internet Explorer
  • Fluency in English and Spanish a plus

Simmons Bank is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees.



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