NOC Engineer

pstrongAboutDAT/strong/ppDATisanaward-winningemployerofchoiceandanext-generationSaaStechnologycompanythathasbeenattheleadingedgeofinnovationintransportationsupplychainlogisticsfordecades./ppWecontinuetotransformtheindustryyearoveryear,bydeployingasuiteofsoftwaresolutionstomillionsofcustomerseveryday-customerswhodependonDATforthemostrelevantdataandmostaccurateinsightstohelpthemmakesmarterbusinessdecisionsandruntheircompaniesmoreprofitably./ppWeoperatethelargestmarketplaceofitskindinNorthAmerica,withadatabaseof$150billionofannualglobalshipmentmarkettransactiondata./ppTheOpportunity/ppDATislookingforaNOCEngineertojoinourplatformteamworkinghybridinDenver,Colorado;Beaverton,Oregon;orremoteSeattle,Washington./ppCandidateProfile/ppWeareseekingahighlyskilledNOCEngineerwithastrongfocusonIncidentManagementtojoinourteam./ppTheidealcandidatewillberesponsibleformonitoringandmaintainingthehealthofourITinfrastructure,swiftlyrespondingtoandresolvingincidentstoensureminimaldowntime./ppThisroleinvolvescollaboratingwithcross-functionalteams,analyzingincidenttrends,andfacilitatingeachstepofourincidentmanagementprocess./ppStronganalyticalskills,aproactivemindset,andexperiencewithmonitoringtoolsandITILpracticesareessential./ppTheNOCEngineerwillalsoberesponsibleformaintainingdetaileddocumentationofincidents,conductingrootcauseanalysis,andprovidingtimelycommunicationtostakeholdersduringandafterincidents./ppThesuccessfulcandidateshouldhaveasolidunderstandingofbasicsoftwarepractices,cloudinfrastructure,andincidentescalationprocesses./ppThispositionrequiressomeonewhothrivesinafast-pacedenvironment,iscalmunderpressure,andiscommittedtocontinuousimprovementinincidentresponseprocedures./ppThispositionalsorequirestechnicaltriageskills./ppstrongResponsibilities/strong/pulliOverseethedailyoperationsoftheNetworkOperationsCenter./liliMonitorandmaintainperformanceandsystemhealth./liliSwiftlyrespondtoincidentsandoutages./liliDevelopandimplementNOCprocessesandprocedures./liliCollaboratewithotherdepartmentstotriagetechnicalissues./liliEnsureallincidentsarelogged,tracked,andresolvedinatimelymanner./liliProvidedetaileddocumentationofperformanceandincidents,conductrootcauseanalysisandtimelycommunicationtostakeholders./liliParticipateintheon-callrotationasneeded./li/ulpstrongRequirements/strong/pulli2+yearsofexperienceinnetworkoperations./liliStrongknowledgeofnetworkinfrastructureandprotocols./liliExperiencewithmonitoringtoolsandsystems./liliExcellentproblem-solvingandtroubleshootingskills./liliExcellentcommunicationskills,bothverbalandwritten./liliAbilitytoworkunderpressureandmanagemultiplepriorities./li/ulpstrongBenefits/strong/ppDAToffersacompetitivesalaryandbenefitspackage,includingmedical,dental,vision,life,andAD&Dinsurance,parentalleave,upto20daysofpaidtimeoff,andanadditional10holidaysofpaidtimeoffpercalendaryear./ppWealsooffera401kmatchingprogram,employeestockpurchaseplan,short-andlong-termdisabilitysickleave,flexiblespendingaccounts,healthsavingsaccounts,tuitionreimbursementprogram,employeeassistanceprogram,andadditionalprogramssuchasemployeereferral,internalrecognition,andwellness./ppstrongWhyDAT?/strong/ppDATisanaward-winningemployerofchoice,withahybridworkenvironmentandatime-testedsetofoperatingvaluespredicatedonintegrity,mutualrespect,opencommunication,andexecutingwithexcellence./ppWehavebeenanemployerofchoiceinthePortlandmetropolitanareaforfourdecades,andwithinoneyearofopeningourDenveroffice,DATwas#26onBuiltInColorado's100BestPlacestoWorkInColorado./p