Patient Service Liaison

1 week ago


San Leandro, California, United States NorCal Imaging Centers Full time

At NorCal Imaging Centers, we prioritize delivering exceptional patient care and experiences. As a Patient Service Representative, you will be the face of our organization, ensuring seamless interactions with patients, providers, payors, and regulators.

You Will:

  • Greet and register patients in a friendly and service-oriented manner, setting the tone for their visit.
  • Obtain or verify proper insurance and patient information, collect signatures, and ensure accuracy and completion of necessary documentation to facilitate timely and effective care.
  • Collect and log all co-pays and fees, maintaining transparency and respect for our patients' financial situations.
  • Answer and transfer incoming phone calls efficiently, providing clear communication and resolving any issues that may arise.
  • Schedule, reschedule, or cancel new or current patients, confirm appointments, and notify staff of changes when necessary to maintain a smooth workflow.
  • Give patients appropriate orientation for preparatory and safety protocols, provide directions to facilities if needed, and address any concerns they may have.
  • Coordinate with the back-office staff to ensure timely and effective care of patients, streamlining our processes for maximum efficiency.

You Are:

  • Passionate about delivering outstanding customer service and exercising sound judgment in all situations, remaining professional and composed under pressure.
  • Able to demonstrate effective and professional communication, interpersonal skills, and respect with patients, guests, and colleagues, fostering a positive and inclusive environment.
  • Able to thrive in a fast-paced environment, prioritize work with a structured approach, and enjoy providing world-class customer service, exceeding expectations at every touchpoint.

To Ensure Success In This Role, You Must Have:

  • A High School Diploma or GED, demonstrating your commitment to education and personal growth.
  • Intermediate to advanced computer skills, enabling you to navigate our systems and software with ease.
  • Strong multitasking and communication skills, allowing you to juggle multiple tasks and interact with various stakeholders effectively.
  • Experience providing exceptional customer service, having a proven track record of delivering top-notch service in previous roles.
  • Medical terminology knowledge and recent medical/radiology office experience, preferred but not required, as we provide comprehensive training to support your success.

Estimated Salary: $20.50 - $28.00 per hour



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