Senior AV Integration Specialist
1 week ago
Eos IT Solutions is a global leader in technology and logistics, providing Collaboration and Business IT Support services to industry leaders. Our top priorities are customer satisfaction and superior quality of services.
We deliver forward-thinking solutions based on multi-domain architecture through global simplicity and trusted transparency.
Job SummaryThis role involves leading a team of AV Technicians on Installation Projects, providing AV solutions and services on-site while interfacing with clients in line with customer requirements and service level agreements.
Main Responsibilities- Lead the Installation and de-installation of AV/Telepresence products
- Configuration of endpoints and infrastructure
- Preparation of room audits ensuring technology can work at optimum level
- Perform preventative maintenance to ensure equipment and room are ready for use
- Identify defective/failed equipment and provide solutions
- Complete Post Installation Assessments
- Perform on-site User Acceptance testing
- Install software upgrades
- Act as a point of escalation for technical issues and provide solutions for ongoing faults
- Communicate with management team throughout the day, as it relates to assignments
- Project reporting and updating
- Document and report hardware failures; manage Break/Fix and RMA requests as needed
- Supervise, instruct and assist with rack building processes
- Experience leading teams of AV Technicians or Engineers
- Experience terminating, configuring, and programming at least one of the following types of equipment: Extron, Cisco, Crestron, and/or AMX
- Ability to read and understand plans to ensure everything is done correctly and perform any additional configuration required
- Experience working on AV/VC integrations
- Agility and a strong sense of urgency
- Responsive, efficient, with excellent customer interaction, and a high level of professionalism
- Intrigued by difficult tech problems and welcoming of challenges
- Comfortable working in a fast-paced, demanding environment, under pressure
- Engaged in the process of technical development
- Willing and able to work and travel globally when required
- Responsible and reliable, capable of working independently as well as part of a team
- Good organization and time management skills with proven ability to manage multiple priorities
- Good written and verbal communication skills
- Critical thinking and problem-solving ability
- Flexible and adaptable to change and hours of work, to meet customer needs
- A motivated team player
- Control (Crestron, AMX, Extron)
- Audio (BIAMP, QSC, POLYCOM)
- Video (Cisco, Polycom)
Eos IT Solutions is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.
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