Computer Hardware Technician Lead

7 days ago


Nashua, New Hampshire, United States Compunnel Inc. Full time
Job Description:

We are seeking a skilled Computer Hardware Technician Lead to join our team at Compunnel Inc. in Nashua, New Hampshire. As a key member of our IT department, you will lead our team of technicians in providing top-notch technical support to our clients and ensuring the smooth operation of their computer systems.

Estimated Salary: $70,000 - $90,000 per year based on experience and qualifications.

About the Job:

The successful candidate will have 6 years of experience in computer hardware and software support with a high school diploma or equivalent, or 3 years of experience with an associate's degree. You will be responsible for leading a team of technicians, installing, configuring, and troubleshooting computer hardware and software issues, as well as providing excellent customer service.

Key Responsibilities:

  • Lead a team of technicians in providing technical support to clients
  • Install, configure, and troubleshoot computer hardware and software
  • Assist in the deployment of new software platforms and hardware upgrades
  • Collaborate with vendors to resolve complex technical issues
  • Conduct diagnostic reviews and produce error reports as requested by clients
  • Research and recommend hardware and software solutions to improve client satisfaction

Required Skills and Qualifications:

  • 6 years of experience in computer hardware and software support with a high school diploma or equivalent, or 3 years of experience with an associate's degree
  • Working knowledge of computer hardware, software, and terminology
  • Basic problem-solving skills and good communication skills
  • Good organizational skills and ability to work independently
  • Experience with M365 / O365 migrations and MDM is required

Benefits:

  • A competitive salary range of $70,000 - $90,000 per year
  • Ongoing training and professional development opportunities
  • A collaborative and dynamic work environment


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