Business Service Representative

1 week ago


Urbana, Illinois, United States Carle Health Full time
{"title": "Business Service Representative", "content": "Job Summary

We are seeking a highly skilled Business Service Representative to join our team at Carle Health. As a key member of our registration team, you will be responsible for ensuring accurate and efficient registration processes, while providing exceptional customer service to our patients and families.

Key Responsibilities
  • Accurately complete registration and admitting forms, obtaining signatures from patients and policyholders as needed.
  • Communicate detailed information clearly and concisely, actively listening to patients and addressing their concerns.
  • Interpret insurance coverage and benefits, explaining complex information in a way that is easy to understand.
  • Identify patients with potential financial hardship and work with them to resolve issues, providing information about Carle's Financial Assistance Program and payment arrangements.
  • Perform chart management duties, including ordering, sending, and receiving charts as needed.
  • Verify patient demographics, insurance, and co-pays, ensuring accurate and up-to-date information.
  • Participate in denials management activities, working to resolve issues and ensure timely reimbursement.
Requirements
  • Associate's degree in a related field or equivalent experience.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic understanding of insurance and financial concepts.
What We Offer

As a Business Service Representative at Carle Health, you will have the opportunity to work in a dynamic and supportive environment, with a team dedicated to providing exceptional patient care. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.

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