Restaurant Operations Manager

4 weeks ago

Cincinnati, Ohio, United States City Barbeque Full time
Restaurant Operations Manager Job Description

The search is now on for a Restaurant Operations Manager to join our team at City Barbeque. This position is a salary + aggressive bonus plan (70k+ package), excellent growth opportunities, incredible work-life balance & culture that truly values its people.

This person should have previous GM experience in a fast-casual or casual theme concept & must be accustomed to high volume as well as some scratch kitchen background.

Key Responsibilities:
  • Sales and Profits: Leads the operational planning and execution to grow guest counts and sales.
  • Develops and executes the local store marketing plan to build relationships with civic, business, school, and professional organizations to drive sales and guest counts.
  • Maximizes profits by controlling expenses within established budget guidelines and through using productivity & efficiency tools for food and labor costs.
Operations and Quality Standards:
  • Ensure the restaurant meets or exceeds City Barbeque operations, sanitation, and quality standards.
  • Ensures all equipment and facilities are in compliance with Brand Standards and all government regulations and takes corrective action when required.
  • Utilizes Voice of Guest feedback to improve service execution by communicating and coaching the team effectively.
  • Ensures all guest survey callbacks and corporate feedback comments are resolved appropriately and closed out in the system in a timely manner.
People Development:
  • Ensures the management team is progressing in the development of skills defined in the City Map.
  • Conducts 1-on-1 meetings with the management team on a regular basis.
  • Provides coaching and feedback on an ongoing basis.
  • Reinforces core values consistently.
  • Develops employees through corporate training programs, individual development plans, and assignments; provides coaching and constructive feedback to employees as needed.
  • Uses consistent practices in managing performance problems, accurately and consistently documenting performance issues, confronting teammates regarding performance, and reporting to HR when necessary in a timely order.
  • Leads management team to understand the pulse of the team using an employee survey process and reacts appropriately to improve the position as a premier employer in the marketplace.

Physical and Education/Experience Requirements:

  • Withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more.
  • Move throughout the restaurant for extended periods of time (up to 10-12 hours per day).
  • Move 50 lbs. for distances of up to 10 ft.
  • Understand and respond to team members' and guests' requests in a loud environment.
  • Perform basic math and understand finances and cost management.
  • High school equivalency required; college coursework preferred.
  • Previous supervisory and hospitality industry experience preferred.
  • Proficient communication in English (verbal and in writing).
  • Proven track record of success as a restaurant manager.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, or work conditions associated with the job. It is intended to provide a general overview of the position and its requirements.

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