Level 2 Service Desk Specialist
2 days ago
We are seeking a highly skilled Level 2 Service Desk Technician to join our team at TEKsystems. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Provide initial troubleshooting and resolution for common issues reported by end-users.
- Log and track incidents in the Service Desk ticketing system.
- Identify recurring issues and work with higher-level technicians to implement solutions.
- Contribute to and maintain a comprehensive knowledge base.
- Provide remote assistance to end-users using appropriate tools.
- Effectively communicate with end-users, providing updates on incident status and resolutions.
- Maintain accurate records of equipment and inventory.
- Diagnose and resolve minor AV equipment issues.
- Ensure AV equipment is functioning properly in conference rooms and meeting spaces.
- Assist with the setup and configuration of AV conference rooms devices.
- Bachelor's Degree from an accredited college or university in computer science or related field.
- Four (4) years of equivalent experience in the Technology Solutions field.
- Two years of experience in a technology support position.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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