Ocean Import Specialist

5 days ago


Charleston, West Virginia, United States DHL Global Forwarding Full time
{"title": "Ocean Import Agent Role", "description": "

At DHL Global Forwarding, we are seeking a skilled Ocean Import Agent to join our team. As an Ocean Import Agent, you will be responsible for the movement of our customer's ocean import shipments. You will be the main point of contact for coordination between customer's shipment imports, customs brokers, and shipping carriers.

Key Responsibilities:

  • Confirm transport orders to ensure delivery of shipments to the final customer.
  • Perform booking and booking optimization to ensure efficient shipment processing.
  • Prepare, control, and distribute all required import documents to counterparts and check responses for validation.
  • Follow up on shipment status and identify incidents for resolution.
  • Support Customer Service in incident and exception management resolution.
  • Maintain excellent relationships with suppliers and identify performance issues for improvement.
  • Perform IT systems-related tasks to provide up-to-date information on shipments.

Requirements:

  • 1 year of experience in the freight forwarding industry, with ocean import-export experience preferred.
  • Strong understanding of ocean import regulations and documents preferred.
  • Cargowise system experience preferred.
  • Ability to work, communicate, and resolve problems in the movement of product into/out of the US.
  • Attention to detail and excellent oral and written skills required, with some customer service experience desirable.
  • Proficient in Microsoft Office, including Outlook, Word, and Excel.

Benefits:

  • Total Compensation Package: We offer a competitive base salary.
  • 401(k) with a match: Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually.
  • Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount.
  • Medical: We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs.
  • Vision: Optional coverage for eye exams, frames, and contact lenses.
  • Dental: Optional coverage for preventative, major, and basic dental services.
  • Holiday / Paid Time Off: The company provides paid time off for 7 major holidays each calendar year, plus 8 floating holidays, and accrued vacation days.

Why Choose DHL Global Forwarding?

We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Our team is dedicated to providing exceptional service and support to our customers, and we are committed to helping you grow and develop your career.



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