Defense Operations Specialist

5 days ago


Honolulu, Hawaii, United States Dobbs Defense Solutions, LLC Full time
Job Overview

Dobbs Defense Solutions, LLC is seeking a skilled Defense Operations Specialist to join our team. This individual will be responsible for ensuring the smooth operation of our identification card system, providing exceptional customer service, and maintaining accurate records.

Responsibilities
  • Issue and control military identification cards and Common Access Cards (CAC) for eligible recipients.
  • Screen individuals for purposes of visit and brief them on policies and procedures.
  • Maintain the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Identification System (RAPIDS).
  • Perform ID Card and CAC issuance-related tasks, including research and review of source documents, verification of eligibility, and discussion of entitlements.
  • Issue memorandums of authorization for use of Commissary and Post Exchange to eligible customers, as well as Government ID Cards (DA Form 1602) to eligible Government employees.
  • Conduct routine maintenance on computers and printers, including changes to ribbons, toner, and developer, and cleaning of printers.
Requirements
  • At least one year of experience in a customer service environment, preferably in an HR-related position.
  • The ability to work at an accelerated pace.
  • A favorable criminal background check and security investigation.
  • Proficiency in English, both written and oral.
  • Proven customer service skills.
  • Proficiency in Microsoft Office software applications, including Word, Excel, Access, PowerPoint, and Outlook, as well as Adobe Acrobat 6.0 and Internet Explorer 7 or above.
  • Familiarity with basic office equipment, such as computers, copiers, fax machines, and scanners.
  • Able to type 25 words per minute.
Working Environment

This role is onsite only.

Clearance Requirements

This position requires Public Trust clearance.

Estimated Salary: $50,000 - $70,000 per year, based on experience and qualifications.

Dobbs Defense Solutions, LLC is an Equal Opportunity/Affirmative Action Employer. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.



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