Customer Service Representative

7 days ago


Alma, Michigan, United States Betten Baker of Alma Full time

Customer Service Representative Opportunity

We’re always looking for talented individuals to join our team at Betten Baker of Alma. As a Customer Service Representative, you will play a key role in delivering exceptional customer experiences in our service lane. You will be the first point of contact for our customers and will be responsible for providing prompt, courteous, and effective service.

Your Responsibilities

  • Oversee the flow of our Drive Lane to ensure customers receive the best possible service.
  • Take ownership of the customer's experience by carrying out tasks that allow us to leave a positive impression.
  • Provide concierge support for customer inquiries to ensure they are handled efficiently.
  • Distribute work between technicians efficiently to meet customer needs.

What We Offer

  • Medical and dental benefits
  • 401K plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid training
  • Employee vehicle purchase plans
  • Family-owned and operated
  • Long-term job security
  • Health and wellness initiatives
  • Flexible work schedule
  • Discounts on products and services

Requirements

  • Organized and friendly personality
  • Ability to manage others
  • Time management skills
  • Excellent communication skills
  • Professional appearance
  • Clean driving record


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