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Shift Leader

4 weeks ago

MD United States Taco Bell Full time
Job Summary

The Shift Leader is responsible for assisting management in routine administrative and operational tasks within the restaurant. This includes driving excellence in customer service, maintaining company standards in product and facility specifications, and reviewing food handling procedures.

Key Responsibilities
  • Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.
  • Conducts periodic food safety audits and provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.
  • Shares with the management team day-to-day responsibility for cash procedures, including bank deposits, making change, opening/closing the safe, and verifying drawers.
  • Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
  • Reviews facility and equipment readiness, monitors inventory, food preparation, and order fulfillment to ensure adherence to company standards.
  • Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
  • In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.
Benefits

Employees working 30 hours a week are entitled to enroll in medical, dental, and 401k benefits. Those working 32 hours a week are entitled to PTO, and those working 36 hours a week are entitled to short-term disability. Additionally, there is potential for a period bonus up to $1.00 per hour for every hour worked.