Patient Access Coordinator

1 week ago


Pequot Lakes, Minnesota, United States Cuyuna Regional Medical Center Full time
Job Summary

Cuyuna Regional Medical Center is seeking a highly organized and detail-oriented Patient Access Specialist to join our team. As a Patient Access Specialist, you will be responsible for accurately scheduling patient appointments, obtaining and verifying patient information, and serving as a communication link between patients, providers, and other clinic departments.

Key Responsibilities
  • Scheduling and Documentation: Accurately schedule patient appointments according to schedule guidelines and provider preferences, including clinic day/hours, appointment types, allotted time slots, restrictions, and orders.
  • Communication/Customer Service: Answer all incoming phone calls in a timely, customer service-friendly, and professional manner to assist callers with scheduling needs and serve as a liaison between patients and clinical staff.
  • Patient Registration/Insurance Verification/Cashier: Update patient information, including demographics, insurance information, patient authorization, and other paperwork per protocols, and verify insurance coverage through proper portals and established procedures.
  • Other Responsibilities: Monitor no-shows/late cancellations and take action per set policies, collect co-pays and patient payments based on location, and demonstrate accuracy in writing receipts, processing credit-card payments, and balancing cash drawer/bag based on location.
Requirements
  • Prefer High School Diploma or equivalent.
  • Prefer completion of Health Care Administrative Specialist or similar program or comparable experience in a healthcare facility.
  • Successful completion of data entry and general clerical standards as administered by Cuyuna Regional Medical Center Human Resources Staff.
  • Ability to handle confidential information discreetly and appropriately.
  • Ability to adapt resources to meet the needs of the situation.
  • Exercise good judgment, flexibility, creativity, and insight to problem-solving.
  • Adjust to stressful situations with confidence and good judgment.
  • General knowledge of insurance/insurance verification and/or medical necessity.
  • Basic knowledge of medical terminology.
  • Excellent customer service and telephone etiquette.
  • Ability to work independently.
  • Ability to multi-task.


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