Admissions Consultant

We are seeking a highly skilled Admissions Specialist to join our team at Promises Behavioral Health, LLC. As an Admissions Specialist, you will play a critical role in facilitating the admission process for potential clients, providing consultative support, and making treatment recommendations based on clinical presentation and needs.

• Provide consultative support for admission inquiries, including pre-admissions assessment and answering pre-admissions/general intake questions from potential clients or their referral sources.
• Initiate Verification of Benefits, and discuss insurance coverage and potential out-of-pocket costs with potential clients or the Financially Responsible Party.
• Assess the acuity and needs of potential patients and make treatment recommendations based on clinical presentation and appropriate clinical fit for programs.
• Facilitate effective telephone presentations to prospective clients, clearly communicating the Promises Behavioral Health advantage.
• Identify qualified prospective clients and develop loyal customer relationships.
• Generate and follow-up on self-developed leads through intensive research as well as both inbound and outbound calling & follow-up.
• Work external business development leads in correlation with the "Referral Rollover Process" with appropriate leadership approval.
• Provide treatment recommendations within the Promises network of treatment centers.
• Provide outbound referrals based on presenting issues to established referral sources or other behavioral healthcare providers.
• Assist with client retention by supporting current clients as requested.
• Meet individual admissions quota per month based on quarterly goal setting with leadership and/or meeting and/or exceeding the Admissions Specialist average.
• Track and document the disposition of potential clients from initial call, handoff to facility, up to and including admission.
• Research and expand knowledge of addiction and treatment programs and facilities to provide relevant and useful information to prospective clients.
• Maintain a professional, "clinical-style" approach when working with potential clients.
• Work in a high pace, high stress, and/or high volume work environment.
• Follow all applicable policies and procedures for Admissions Center.
• Design and execute strategies for meeting or exceeding all performance goals on a consistent basis.
• Share techniques and strategies to execute proactive outbound calls, lead generation, qualifying, overcoming objections, etc. with peers.
• Support team admissions and achievement of department and company assigned census goals.

• High School Diploma or GED required.
• Sales and/or marketing experience are a plus.
• Must have availability to work a flexible schedule to meet the demands of the business; this includes evenings, weekends, and holidays.
• Must understand that documented schedules are subject to change at any time due to demands of the business needs.
• Strong understanding of addiction, commonly abused substances and their classification, as well as an understanding of codependency, dual diagnosis and psychiatric conditions.
• Ability to effectively communicate the benefits of residential treatment.
• Willingness to assess and discuss client's ability to privately pay for treatment.
• Excellent follow up skills and the ability to stay in contact with multiple clients at a time.
• Must be able to multi-task and work well with a team.
• Ability to work effectively in a fast paced environment while maintaining dedication to customer service.
• Knowledge of managed care and insurance as it relates to mental health benefits is a plus.
• Knowledge of Salesforce CRM is a plus.