Technical Operations Manager

Fresenius Medical Care North America is seeking a highly skilled Technical Operations Manager to join our team. This role is responsible for overseeing the overall operation, condition, maintenance, and repair of all water treatment, physical plant, medical equipment, mechanical/electrical systems in the centralized program.

• Supervise the overall operation, condition, maintenance, and repair of all water treatment, physical plant, medical equipment, mechanical/electrical systems in the centralized program.
• Ensure all decisions, actions, and activities of Technical Department Personnel are compliant with company standard operation procedures and with all pertinent local, state, and federal regulatory requirements.
• Oversee OSHA and regulatory compliance related issues ensuring appropriate actions taken to ensure required resolution.
• Collaborate with area Quality and Education personnel on cross-functional initiatives.
• Responsible for management and oversight of Area financial metrics i.e. TAP, maintenance parts cost, travel, and expenses.
• Responsible for data integrity for management systems at the Area level i.e. PeopleSoft, Kronos, and Service Database.
• Responsible for piloting and implementation of new systems and processes as needed.
• Responsible for the following supervision and oversight activities for a defined Area:
  • Repair and maintenance activities on water treatment equipment, dialysis equipment, ancillary equipment, test equipment, and the physical plant as recommended by the manufacturer and by procedures established by FMCNA Clinical/Technical services as documented in the FMCNA Policies and Procedures.
  • Document all repair and maintenance activity per applicable policies and/or procedures.
  • Purchase and maintain inventory of service parts.
  • Ensure defective parts with associated RGA and warranty parts are returned in a timely manner.
  • Actively support and participate in the Quality Assessment and Process Improvement (QAPI) process.
  • Cooperate with facility staff to ensure all regulatory and OSHA requirements are met.
  • Perform water/dialysate sample collection and processing per applicable policies and procedures.
  • Review, evaluate, and report water/dialysate quality results per applicable policies and procedures.
  • Transport equipment as needed.
  • Collaborate with the Director of Technical Services to establish operating and financial goals.
  • Monitor performance metrics and implement processes to impact them.
  • Collaborate with the Regional Technical Operations Manager on selection of water treatment equipment in DeNovos, relocations, and renovations.
  • Collaborate with the Project Manager on technical and/or physical plant aspects associated with DeNovos, relocations, and renovations.
  • Collaborate with Operations personnel to ensure integration of Technical Services into acquired facilities.
  • Perform Technical Assessments for clinics in assigned area.
  • Initiate, monitor, and manage external vendor service and/or maintenance agreements/contracts.
  • Ensure that applicable manufacturers IFU's are available to personnel.
  • Maintain a list of emergency contacts and ensure it is accessible to all facility personnel.
  • Coordinate and provide Technical Services support needed during natural disasters or emergency situations.
  • Recruit, interview, and hire Technical Supervisors and/or Biomedical Technicians as needed.
  • Act as a mentor, role model, and resource for Technical Services Personnel by setting an example of appropriate behavior, work habits, and attitudes towards patients, coworkers, and management.
  • Train and mentor Technical Supervisors and/or Biomedical Technicians as required. Ensure proper training and education for all Technical Supervisors and Biomedical Technicians.
  • Ensure that personnel and training records are maintained per policy and procedure and are accessible to authorized personnel and regulatory agencies.
  • Provide ongoing and formal annual performance evaluations to Technical Supervisors and/or Biomed I and II.
  • Oversee corrective actions and Personnel Improvement Plans (PIP) according to applicable HR policies and procedures.
  • Ensure that technical sections of the Clinical Services Integrated Policy and Procedure manual are current.
  • Implement technical policy and procedure changes upon approval from the Governing Body.
  • Retain all technical records and logs according to the FMCNA retention policy.
  • Participate in facility audits conducted by the RQM and federal, state, or local surveyors preparing and implementing plan of correction for any technical deficiencies identified.
  • Schedule/oversee Technical Supervisors and/or Biomedical Technicians to ensure appropriate coverage for a defined Area according to established criteria.
  • Maintain and update water system diagrams and valve charts.
  • Coordinate the installation of equipment and implementation of product initiatives and improvements.
  • Perform and/or provide assistance with the Direct Patient Care Technical Training Program.
  • Collaborate with Operations personnel to address adverse events and product complaints.
  • Perform monthly SAP supply inventory process as required. Create SAP requisitions for equipment.
  • Assist Operations personnel with technical aspects associated with DeNovos, relocations, and renovations.
  • Ensure that the dialysis machines, water system, and mixing equipment is installed, operational, and validated per manufactures documentation and FMCNA Policies and Procedures.
  • Ensure that the asset register for 8000 series equipment is maintained based on equipment movement and Finance Department criteria.
  • Assist Operations personnel in the review and recommendation of capital equipment purchases.
  • Develop and maintain positive working relationships with FMS affiliated physicians, ensuring communication and dissemination of pertinent information as appropriate.
  • Other duties as assigned.

• High school diploma or G.E.D. required.
• AA Degree in electronics/biomedical technology, or equivalent preferred.
• Successful completion of the FMCNA Biomedical Technician Technical Certification Program within the first 24 months of employment required.
• Nephrology/Biomedical Industry Technical Certification within 24 months of employment preferred.
• Minimum of four years supervisory experience.
• Minimum of four years experience working in an industrial/medical technical setting, or three years experience and an AA Degree in electronics/biomedical technology, or two years experience and a BS Degree in a technology or business field.
• Attend all technical training programs required by state/federal regulations and FMCNA policy.
• Valid Driver's License issued in the employee's state of residence.
• Ability to use common hand tools and small power equipment.
• Ability to train subordinate personnel.
• Must possess good verbal and written communication skills.
• Basic computer skills, including Microsoft Office applications and mainframe applications.
• Ability to comprehend and communicate in the English language.
• Employees have to meet the necessary requirements of Ishihara's Color Blindness test as a condition of employment.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Overnight travel may be required.

Fresenius Medical Care North America is a leading provider of renal care services and products. We are committed to delivering high-quality patient care and improving the lives of those affected by kidney disease.