Assistant Department Manager
4 weeks ago
We are seeking a highly skilled and experienced Assistant Department Manager to join our team at Floor & Decor. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, training and developing product sales specialists, and ensuring a positive shopping experience for our customers.
Key Responsibilities:
- Train and develop product sales specialists to provide excellent customer service
- Ensure a highly attentive and accurate level of customer service
- Complete product specialist certification courses
- Communicate standard operating procedure direction and changes to associates
- Process customers at check-out using the point of sale system
- Process customer refunds and exchanges according to established guidelines
- Present 'how-to' classes to customers
- Follow established cash, check and charge card acceptance procedures
- Answer the telephone according to accepted guidelines
- Stock and tag merchandise displays as required
- Create price tags and merchandise signs
Requirements:
- High School Diploma or GED
- 1 year of customer service/sales experience, or an equivalent combination of education and experience
- Excellent communication skills (verbal & written)
- Ability to multi-task and work in a fast-paced environment
Benefits:
- Bonus opportunities at every level
- Career advancement opportunities
- Relocation opportunities across the country
- 401k with discretionary company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- A personal holiday and Volunteer Time Off program
- Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
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