Guitar Center Instrument Specialist

7 days ago


Ransom Canyon, Texas, United States Guitar Center Full time

Guitar Center embodies the spirit of creativity and music by fostering a workplace where staff can express their individuality. Our mission is to empower lifelong musicians and make a positive impact in the world by enabling individuals to experience the joy of creating music.

We strive to create inclusive environments that prioritize our customers' needs, all while fulfilling our mission. As our Instrument Specialist, you will provide top-notch maintenance and repair services for customer-owned instruments and assist with store inventory, consistently delivering exceptional customer experiences and high-quality work.

A few key characteristics that contribute to our successful Instrument Specialists include:

  • Customer Focus: Possesses excellent customer service skills, able to provide a superb customer experience, and connect with customers on a meaningful level. Approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers, with the ability to step in to handle customer service issues.
  • Initiative: Identifies opportunities and issues, follows through on work activities to capitalize or resolve them, and learns quickly. Takes positive action without being requested to do so and develops knowledge and skills, including product, store operations, sales, and leadership.
  • Selling: Works through GC's certification program to gain a solid understanding of products and sales techniques.
  • Training: Effectively trains learners and communicates information and techniques so they are retained.

Your Key Responsibilities as an Instrument Specialist will be:

  • Interact with customers, ensuring a positive customer experience
  • Service customer-owned instruments with exceptional craftsmanship
  • Maintain store-owned gear as requested
  • Complete warranty repair work
  • Additional duties as assigned

Why Guitar Center? Here are just some of the rewards we offer:

We provide comprehensive benefits, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. For our musician employees, we offer the unique opportunity of gig leave – take time off to share your music with the world and return to your job after your tour.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

As an Instrument Specialist at Guitar Center, you will have the opportunity to develop your skills and grow with our company, while making a positive impact in the lives of our customers. If you are a skilled guitarist or instrument technician looking for a challenging and rewarding role, we encourage you to apply.



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