Patient Concierge Lead, Emergency Department

3 days ago


Pittsburgh, Pennsylvania, United States University of Pittsburgh Medical Center Full time
About the Role

As a Patient Concierge Lead, you will play a vital role in ensuring that patients and their families receive exceptional care and support during their stay at UPMC Mercy's Emergency Department. This dynamic role requires someone who is highly organized, compassionate, and able to think critically in fast-paced environments.

Responsibilities

* Greet and assist patients, family members, visitors, and staff with a warm smile and a helping hand
* Coordinate patient tests and procedures, ensuring seamless communication between departments
* Maintain accurate records and update patient flow processes, always staying on top of the latest information

What We Offer

* A competitive salary range of $45,000 - $55,000 per year, depending on experience
* Opportunities for professional growth and development in a dynamic healthcare environment
* A collaborative and supportive team culture that values diversity and inclusion

Requirements

* High school diploma or equivalent required; 6 months of experience as a Patient Concierge or equivalent preferred
* Demonstrated ability to work effectively in high-pressure situations, prioritize tasks, and meet deadlines
* Strong communication and interpersonal skills, with the ability to build rapport with patients, families, and staff

Why Work with Us?

At UPMC Mercy, we are dedicated to providing world-class care to our patients and their families. As a Patient Concierge Lead, you will be part of a talented team that is passionate about delivering exceptional patient experiences. Join us today and make a difference in the lives of those who need it most

Salary Information

This position offers a competitive salary range of $45,000 - $55,000 per year, based on experience.

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