Senior Customer Success Leader for Asia Pacific

6 days ago


San Francisco, California, United States Cloudflare, Inc. Full time

We are seeking an experienced Senior Customer Success Manager to join our team in the Greater China region. As a trusted advisor to our customers, you will work closely with them to ensure they are fully leveraging the capabilities of our platform and achieving their business objectives.

This role is based in Beijing, China, and requires fluent English and Mandarin Chinese. You will be responsible for managing and growing our customer base in the region, building strong relationships with key customer stakeholders, and collaborating with other members of the Cloudflare team to drive adoption, expansion, and customer satisfaction.

We offer a competitive salary package, estimated at around $120,000 per year, depending on experience. Additionally, you will have the opportunity to work with a highly ambitious and innovative company that is committed to helping build a better Internet.

The ideal candidate will have 3-5 years of experience in a customer-facing role, preferably in the technology industry, and a solid understanding of cloud-based technologies and application security. You should also have proven track record of managing large, complex customer accounts and driving customer adoption and growth.

We prioritize diversity and inclusion, and encourage applications from individuals with diverse backgrounds and perspectives. We provide equal employment opportunities to all qualified applicants without regard to their race, color, religion, sex, gender, gender identity, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.

Our team works cross-functionally with Sales, Product, Engineering, Support, Marketing, and other teams to resolve customer challenges and work towards their stated goals. If you are proactive, resilient, and have excellent communication skills, we would love to hear from you.



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