Spa Front Desk Team Lead

3 days ago


Ashland, Oregon, United States Ashland Springs Hotel Full time

A career opportunity has arisen at Ashland Springs Hotel for a Customer Service Supervisor to oversee the smooth operation of our spa front desk and lead our reception team.

Responsibilities:
  • Supervise the spa reception team to ensure exceptional customer service delivery
  • Manage the spa front desk ensuring it is always well-organized and efficiently staffed
  • Handle guest inquiries, complaints and feedback in a professional manner
  • Assist with scheduling appointments and managing the spa's booking system

For this role, we are seeking an individual with strong leadership skills and the ability to work effectively in a fast-paced environment. If you possess excellent communication and interpersonal skills, a high level of organization and attention to detail, and experience in a supervisory capacity, we would like to hear from you.

Requirements:
  • High school diploma or equivalent required
  • Minimum 2 years of experience in a customer-facing role
  • Proven experience as a supervisor in a hospitality setting
  • Excellent communication and interpersonal skills

In return for your expertise, you will receive a competitive salary range of $35,000 - $45,000 per year, based on your qualifications and experience.



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