Patient Access Coordinator
7 days ago
We are seeking a detail-oriented and customer-focused Patient Access Specialist to join our team at Northwestern Memorial Healthcare. In this role, you will be responsible for scheduling patient appointments, collecting demographic information, and ensuring seamless registration processes.
About the Job
- Schedule patient appointments with various hospital departments and physicians' offices in a timely and efficient manner.
- Collect and verify patient demographic information, including insurance details and medical history.
- Maintain accurate records of patient interactions, including phone calls, emails, and in-person conversations.
- Communicate effectively with patients, families, and healthcare teams to ensure smooth transitions and optimal care.
- Analyze account activity to identify potential issues and initiate corrective actions.
- Evaluate procedures and suggest improvements to enhance customer service and operational efficiency.
- Participate in departmental quality improvement activities and contribute to process enhancements.
Requirements
- High School diploma or equivalent required; additional education preferred.
- 2-3 years of customer service or medical office experience.
- Excellent interpersonal, verbal, and written communication skills.
- Proficiency in computer data-entry/typing.
- Ability to type 40 wpm and multitask efficiently.
- Customer service orientation and strong analytical problem-solving skills.
Benefits
- Average annual salary: $43,000 - $63,000.
- Northwestern Memorial Healthcare offers competitive benefits, including tuition reimbursement and loan forgiveness programs.
- Opportunities for professional growth and development within the organization.
How to Apply
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