Customer Service Representative with Footwear Knowledge

7 days ago


Raleigh, North Carolina, United States ASICS America Corporation Full time

About the Role:

We are seeking a highly skilled Customer Service Representative to join our team at ASICS America Corporation. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring that customers have an exceptional shopping experience.

Job Summary:

This is an entry-level position that involves working in a fast-paced retail environment. You will be expected to possess excellent customer service skills, including the ability to work in a team environment and complete tasks in a timely manner.

Key Responsibilities:

  • CUSTOMER SERVICE: Greet customers and assess their needs to provide an exceptional shopping experience; describe footwear and apparel technology to ensure customers make informed decisions; recommend, select, and help locate merchandise based on customer needs.
  • SUPPORT TEAM AND SALES GOALS: Maintain knowledge of sales, promotions, and policies regarding purchases and exchanges or returns; demonstrate features and benefits of footwear and apparel to maximize sales goals.
  • MARITIME WAREHOUSE OPERATIONS: Support the processing of shipments and merchandise by sensing, repricing, and filling the sales floor with product to sell to customers.


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