Membership Services Supervisor

3 weeks ago


Jacksonville, Florida, United States Crawford & Company Full time
Job Summary

As a Membership Services Supervisor at Crawford & Company, you will oversee the work of Membership Services Coordinators, ensuring the smooth operation of our Membership Services processes. Your key responsibilities will include supervising personnel, providing training and coaching, and monitoring productivity and quality.

Key Responsibilities
  • Supervise and mentor Membership Services Coordinators to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Monitor and maintain Membership Services processes to ensure compliance with company policies and procedures.
  • Provide feedback and coaching to team members to improve their performance and productivity.
  • Perform audits of contractor files to ensure compliance with credentialing requirements.
  • Oversee the review and processing of contractor applications.
  • Communicate effectively with internal and external contacts, including contractors and District Managers.

Requirements
  • Bachelor's degree or related equivalent preferred.
  • Minimum of two years of experience in a customer service management role.
  • Highly proficient computer skills and excellent attention to detail.
  • Strong analytical and problem-solving ability, with excellent written and verbal communication skills.

About Us

Crawford & Company is a global leader in claims management and outsourcing solutions. We empower our employees to grow, embolden them to act, and inspire them to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.

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