Propane Sales and Service Representative
1 week ago
We are currently seeking a highly motivated Customer Relations Specialist to join our team. As a key member of our customer service department, you will play a pivotal role in delivering exceptional customer experiences, driving sales growth, and fostering long-term relationships with our valued customers.
About UsHeadquartered in Whippany, New Jersey, Suburban Propane Partners, L.P. is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers. With over 3,000 employees and as the 3rd largest propane retailer in the country, we maintain business operations in 42 states, providing prompt, reliable service to over one million residential, commercial, industrial, and agricultural customers.
Job SummaryThe ideal candidate will possess excellent communication and interpersonal skills, with the ability to handle high-volume calls and resolve customer issues efficiently. You will serve as the main point of contact for our customers, handling inbound and outbound sales and service-related calls, which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales, and maintaining accurate customer records.
Key Responsibilities- Handle a high volume of incoming calls, ensuring customer service quality, efficiency, and accuracy at all times.
- Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service.
- Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities.
- Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers.
- Effectively manage customer account data, including setting up new accounts and maintaining related data.
To be successful in this role, you will require:
- A minimum of 3 years of experience in a customer service role.
- A minimum of a High School diploma or GED preferred.
- Solid computer skills, including Microsoft Office, data entry, and the ability to run and analyze reports.
- The ability to multi-task and prioritize assignments in a team environment.
We offer a competitive salary range of $18.12-$20.00 per hour, dependent on experience. In addition, we provide a comprehensive benefits package, including medical, dental, vision, disability, life insurance, HSA and FSAs, paid vacation, personal and sick pay, tuition assistance, online learning opportunities, and training. We also offer a 401(k) with company match and immediate vesting.
About Our Company CultureAt Suburban Propane, we pride ourselves on being a diverse and inclusive organization. We believe that our strength comes from our talented and dedicated team members who make a difference in the communities we serve across the country every day. We are committed to supporting the growth and innovation of propane as a sustainable energy source and investing in the next generation of even cleaner and lower carbon renewable energy sources.
We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law.
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