Customer Service Representative

6 days ago


Austin, Texas, United States Autzu Full time
{"title": "Customer Service Representative", "content": "Drive User Conversion with Autzu

As a Customer Service Representative at Autzu, you will play a crucial role in converting potential drivers into active users. Your focus will be on managing outbound communication with potential drivers to increase app downloads and bookings. You will drive user conversion by guiding drivers through the process from app download to booking, ensuring a smooth experience. Your sales-oriented approach will help close the deal and convert leads into active drivers. Additionally, you will handle inbound customer support tickets as needed, managing the driver experience and ensuring a positive outcome.

Key Responsibilities:
  • Manage outbound communication with potential drivers to increase app downloads and bookings.
  • Drive user conversion by guiding drivers through the process from app download to booking.
  • Close the deal: Use a sales-oriented approach to convert leads into active drivers.
  • Handle inbound customer support tickets as needed.
Requirements:
  • At least 1 year of experience in a customer-facing or sales role.
  • Strong communication skills with a knack for converting leads.
  • Excellent organizational skills with the ability to manage multiple tasks.
What We Offer:
  • Competitive starting minimum pay at $20/hour, plus performance incentives.
  • Opportunity to grow and shape the future of urban mobility.
", "lang_code": "en-US"}

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