Cafe Shift Supervisor Leadership Role
5 days ago
**Job Title:** Cafe Shift Supervisor Leadership Role
**Location:** Baltimore, MD
**Estimated Salary Range:** $40,000 - $55,000 per year
About Method Co.We are a company that provides personalized services and thoughtfully designed accommodations to residents in transition. Our mission is to create an environment that evokes a sense of place, comfort, and enlightenment, making us a convenient and affordable choice for those who need it.
About the RoleWe are seeking a skilled Cafe Shift Supervisor to join our team at ROOST Apartment Hotel in Baltimore, MD. As a key member of our front-of-house team, you will be responsible for overseeing the cashiers and baristas, ensuring that guests receive exceptional service in a timely manner.
The ideal candidate will have a strong background in food service operations, preferably in a high-volume coffee shop or cafe setting. You will possess excellent leadership and interpersonal skills, with the ability to inspire and motivate a diverse team of staff. Your expertise in point-of-sale systems and Microsoft Office Suite will be invaluable in this role.
**Key Responsibilities:
- Lead and motivate front-of-house staff to deliver outstanding service and exceed guest expectations
- Ensure prompt, courteous, and efficient service delivery to all guests, maintaining a welcoming and hospitable atmosphere
- Address guest concerns or complaints promptly and professionally, striving to resolve issues to the guest's satisfaction
- Foster a culture of guest-centric service excellence among front-of-house staff, encouraging proactive engagement and personalized interactions
**Requirements:
- Minimum of 1-2 years of experience in a supervisory role in food service operations
- Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team of staff
- Excellent communication skills, both verbal and written, with the ability to interact professionally with guests, colleagues, and vendors
- Proficiency in point-of-sale (POS) systems and Microsoft Office Suite
**What We Offer:
* Competitive salary range: $40,000 - $55,000 per year
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Comprehensive benefits package
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