Customer Service Account Manager

4 weeks ago


Lake Mary, Florida, United States AssuredPartners Full time
Job Description

We are seeking a highly skilled Customer Service Account Manager to join our team at AssuredPartners. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Client Support: Maintain accurate client information, provide day-to-day client support, and address intermediate-level client inquiries.
  • Account Management: Maintain files with proper records, follow company procedures, and ensure accuracy of account information for new and renewal policies.
  • Insurance Expertise: Leverage technical knowledge to ensure carrier quotes are received in a timely fashion and review quotes for gaps.
Requirements:
  • 1-3 years of Florida Personal Lines Broker experience and/or training.
  • Florida Property and Casualty License (2044 or 220 required to work remotely, 440 license must work on-site).
  • Working knowledge of available state of Florida personal lines coverages based on business and industry.
  • Proficient in providing client service through electronic, telephone, and in-person interaction.
  • Problem solving skills; strong written and verbal communication skills.
  • Proficient in use of Agency Management software, or demonstrated skill at quickly learning new systems.
  • Proficient in use of Microsoft Office or similar software, including spreadsheet and presentation software.
  • Bilingual - Spanish preferred.
What We Offer:
  • Monday to Friday schedule.
  • No nights, no weekends.
  • 10 Paid Holidays, plus 2 Floating Holidays, per year.

We are committed to embracing diversity, equity, and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives, and contributions of all team members. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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