Customer Service Representative
4 days ago
We are seeking a highly skilled and energetic Customer Service Representative to join our team at Schweitzer Mountain Resort. In this role, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.
Job SummaryThis position is a key part of our front-of-house operations, requiring strong communication skills, attention to detail, and the ability to work well under pressure. As a Customer Service Representative, you will be the face of our organization, interacting with guests, answering questions, and resolving any issues that may arise.
About Schweitzer Mountain ResortSchweitzer Mountain Resort is a dynamic and fast-paced environment that values teamwork, innovation, and customer satisfaction. Our team is passionate about delivering an unforgettable experience for our guests, and we are looking for someone who shares our commitment to excellence.
Responsibilities- Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner
- Maintain a clean and organized workspace, adhering to health and safety standards
- Process transactions efficiently and accurately, handling cash, credit card payments, and other forms of payment
- Stock and maintain inventory levels, ensuring adequate supplies of food, beverages, and other essentials
- High school diploma or equivalent required; prior experience in a customer-facing role preferred
- Strong communication and interpersonal skills, with the ability to work effectively with guests and colleagues
- Ability to stand for long periods, lift up to 25 pounds, and move quickly in a fast-paced environment
- Basic math skills and accuracy with handling cash and credit card transactions
As a Customer Service Representative at Schweitzer Mountain Resort, you can expect a competitive salary of $18.50 per hour, paid bi-weekly. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a generous 401(k) matching program. Additionally, you'll enjoy discounts on ski lifts, equipment rentals, and other resort amenities.
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