Route Operations Coordinator

1 week ago


Jackson, Mississippi, United States MV Transportation Full time
Job Description
At MV Transportation, we are seeking a highly skilled Route Operations Coordinator to direct day-to-day route operations and report to Dispatch Supervisors. As a key member of our team, you will be responsible for ensuring the safe, cost-effective, and on-time delivery of our services.

Responsibilities
In this role, you will be responsible for daily communication with drivers and clients, organizing activities for efficient operations, and tracking sign-in/sign-out times. Your tasks will include:

Taking Client Calls: Responding to client inquiries and communicating issues with drivers and Dispatch Supervisors as needed.
Maintaining Quality Standards: Monitoring radio, telephones, and on-road service for quality and ensuring compliance with company standards.
Employee Morale and Customer Service: Promoting positive employee morale and delivering exceptional customer service.
Driver Sign-In/Sign-Out: Monitoring and completing driver sign-in and sign-out procedures daily.
Trip Assignments: Assigning trips to drivers for adequate disbursement and ensuring efficient use of resources.
Daily System Performance: Monitoring daily system performance and identifying areas for improvement.
Operating Performance Analysis: Participating in analysis and review of operating performance and implementing changes as needed.
Routing Issues: Notifying Dispatch Supervisors of closed or late-starting routes and taking corrective action as required.
Additional Duties: Performing all other duties assigned by management.

Requirements
To succeed in this role, you will need:

• At least 1 year of experience as a Dispatcher,
• 2 years of experience in Customer Service,
• A High School diploma or equivalent,
• Experience with Trapeze software,
• Excellent communication and organizational skills,
• Ability to handle multiple tasks and maintain composure under pressure,
• A high commitment to customer service and professional phone manner.

Estimated Salary: $45,000 - $55,000 per year.

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