Route Operations Coordinator
1 week ago
At MV Transportation, we are seeking a highly skilled Route Operations Coordinator to direct day-to-day route operations and report to Dispatch Supervisors. As a key member of our team, you will be responsible for ensuring the safe, cost-effective, and on-time delivery of our services.
Responsibilities
In this role, you will be responsible for daily communication with drivers and clients, organizing activities for efficient operations, and tracking sign-in/sign-out times. Your tasks will include:
• Taking Client Calls: Responding to client inquiries and communicating issues with drivers and Dispatch Supervisors as needed.
• Maintaining Quality Standards: Monitoring radio, telephones, and on-road service for quality and ensuring compliance with company standards.
• Employee Morale and Customer Service: Promoting positive employee morale and delivering exceptional customer service.
• Driver Sign-In/Sign-Out: Monitoring and completing driver sign-in and sign-out procedures daily.
• Trip Assignments: Assigning trips to drivers for adequate disbursement and ensuring efficient use of resources.
• Daily System Performance: Monitoring daily system performance and identifying areas for improvement.
• Operating Performance Analysis: Participating in analysis and review of operating performance and implementing changes as needed.
• Routing Issues: Notifying Dispatch Supervisors of closed or late-starting routes and taking corrective action as required.
• Additional Duties: Performing all other duties assigned by management.
Requirements
To succeed in this role, you will need:
• At least 1 year of experience as a Dispatcher,
• 2 years of experience in Customer Service,
• A High School diploma or equivalent,
• Experience with Trapeze software,
• Excellent communication and organizational skills,
• Ability to handle multiple tasks and maintain composure under pressure,
• A high commitment to customer service and professional phone manner.
Estimated Salary: $45,000 - $55,000 per year.
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