Multicultural Alliance Health Care Solutions Coordinator Role

7 days ago


Fort Lauderdale, Florida, United States Multicultural Alliance Health Care Solutions Inc Full time

We are seeking a highly skilled and detail-oriented Client Services Coordinator to join our team at Multicultural Alliance Health Care Solutions Inc in Fort Lauderdale, FL.

About the Job

The ideal candidate will possess excellent organizational skills, strong communication abilities, and a passion for providing exceptional customer service. This role requires managing intake processes, coordinating referrals, maintaining accurate records, and ensuring effective communication with clients, therapists, and referral sources.

Key Responsibilities
  • Referral Management:
    • Process and manage referrals from various sources, including BBHC and ChildNet.
    • Review, edit, and send monthly referral updates and reports to stakeholders.
    • Communicate with referral sources and guardians to advise on the referral status.
  • Intake Coordination:
    • Assist patients with admissions paperwork and verify health insurance coverage.
    • Assign intakes to assessors and therapists promptly.
    • Conduct annual intakes and ensure all necessary consent forms are completed.
    • Update and maintain the waitlist spreadsheet, including TBOS, PSYCH, and TCM services.
    • Follow up with clients and families every two weeks to confirm continued interest.
  • Customer Service:
    • Field calls and emails from patients and referral sources with professionalism and empathy.
    • Provide excellent customer service to diverse clients and stakeholders.
    • Send out regular emails to counselors regarding unreachable parents.
    • Reach out to school social workers (SW) and BBHC for funding requests.
    • Email referral sources regarding the status of their referrals.
    • Follow up with unresponsive staff to ensure all tasks are completed timely.
  • Reporting and Documentation:
    • Compile and submit weekly census reports.
    • Maintain accurate and up-to-date records on all active clients.
    • Update and share monthly eligibility reports with the appropriate personnel.
    • Ensure every client has a contact log, and update finalized intake details.
  • Discharges:
    • Process discharges and temporary discontinuations, ensuring proper documentation.
    • Communicate with referral sources and guardians about discharge details.
  • Collaboration and Support:
    • Collaborate with administrative staff to ensure smooth operation.
    • Provide support and updates to therapists and intake assessors as needed.
    • Run necessary reports and ensure the accuracy of all information.


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