Customer Service Parts Expert

4 days ago


Ankeny, Iowa, United States Housby Mack, Inc. Full time
Job Summary

We are seeking a highly skilled Customer Service Parts Expert to join our team at Housby Mack, Inc. As a key member of our customer service team, you will be responsible for providing exceptional customer service through the selling of parts and available dealership services.

The ideal candidate will have previous experience working in a parts department, preferably in the heavy duty trucking industry. You should have strong communication skills, ability to work extended hours, and basic computer skills.

This is a full-time position with a competitive hourly rate ($22-$27 per hour) and benefits including medical, dental, vision, life insurance, 401(k) with company match, and more.

About the Role:

  • Provide exceptional customer service through the selling of parts and available dealership services
  • Sell parts to external customers
  • Write and present estimates for parts
  • Discuss uses and features of various parts, based on knowledge of equipment

Requirements:

  • High school diploma or GED required
  • Previous experience working in a parts department
  • Strong communication skills and ability to work extended hours
  • Basic computer skills and ability to interpret customer needs
  • Ability to operate a forklift safely

Working Conditions:

The work environment for this position is varied due to the differences in our work site. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic and outside weather conditions.



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