Lead Caregiver

4 weeks ago

Raleigh, North Carolina, United States Sunrise Senior Living Full time
Lead Care Manager Job Description

Sunrise Senior Living is seeking a dedicated and compassionate Lead Care Manager to join our team. As a Lead Care Manager, you will play a vital role in ensuring the highest quality of care and services are provided to our residents.

Key Responsibilities:

  • Provide supervisory support to Care Managers, ensuring attendance, managing call-offs, and sending open shift messages.
  • Support team members in providing Activities of Daily Living (ADL) care and services, encouraging personalized and meaningful resident participation in life enrichment programming.
  • Assist with meal service, coaching team members on hospitality standards, and accurately documenting care and services provided.
  • Ensure compliance with Sunrise's Timekeeping and Meal/Rest Period policies, monitoring team member break schedules and durations.
  • Display flexibility in work schedules, working holidays, evenings, weekends, and additional shifts as needed.
  • Prepare for shifts by obtaining resident group assignments, printing, and handing out daily assignment sheets to team members.
  • Participate in crossover meetings, sharing and receiving pertinent information with/from other Lead Care Managers.
  • Cross-trained and credentialed to safely administer medications during high-volume or unexpected absences.
  • Lead by example, clocking in/out, and taking proper meal/rest breaks.
  • Participate in group interview processes, including job preview videos and community tours.
  • Support onboarding of new team members, including shadowing and skills demonstrations.
  • Maintain a safe and secure environment for staff, residents, and guests, following established safety standards.
  • Report incidents and complete necessary paperwork immediately.
  • Communicate observed or suspected resident changes of condition to the department care coordinator.
  • Prevent and handle conflicts by working with the team towards a solution.
  • Contribute to care manager annual performance reviews by providing feedback to the department care coordinator.

Qualifications:

  • High School diploma or GED strongly preferred and may be required per state regulations.
  • Ability to read, write, communicate effectively with Care Managers, Community Managers, residents, and family members.
  • In states where applicable, must maintain certifications.
  • Must be at least 18 years of age.
  • Medication Management Certificate required, with ongoing training and re-education per Sunrise and state requirements.
  • Previous experience working with seniors and a desire to serve and care for seniors.
  • Demonstrates leadership competencies.
  • Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests.
  • Ability to make choices, decisions, and act in the residents' best interest.
  • Ability to appropriately react to and remain calm in difficult situations.
  • Ability to handle multiple priorities.
  • Competent in organizational and time management skills.
  • Demonstrate good judgment, problem-solving, and decision-making skills.
  • Competent in computer skills, Microsoft Office, and Sunrise applications, with the ability to learn new applications.

About Sunrise Senior Living:

Sunrise Senior Living has championed quality of life in senior care for over 30 years. We believe team members are our greatest resource and are looking for people who share our commitment to provide quality care for seniors and their families.

Why Join Sunrise Senior Living?

We are passionate about our mission to champion quality of life for all seniors. We deliver high-quality care with a personal touch and encourage our residents to enjoy life to the fullest.

We offer programs, rewards, and benefits to help you live your best. We believe potential has no limits and offer best-in-class leadership development programs designed to grow our leaders.

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