Museum Experience Ambassador, Part-Time

7 days ago


Boston, Massachusetts, United States Museum of Fine Arts Full time
About the Role

We are seeking a skilled and friendly Museum Experience Ambassador to join our Member and Visitor Services team. This part-time position involves working with visitors, staff, and volunteers to deliver exceptional experiences and ensure that everyone has an enjoyable time at the museum.

Key Responsibilities
  • Welcoming and assisting visitors in person and over the phone, providing excellent customer service and responding to their needs and queries.
  • Selling tickets, memberships, and special event tickets, as well as handling cash transactions and processing sales.
  • Validating membership cards and digital tickets for entry to exhibitions and events.
  • Assisting with group visits, including welcoming and checking in school, community, and adult groups.
  • Managing ticketing and membership databases, including Tessitura, to ensure accurate records and efficient operations.
Requirements
  • A high school diploma or equivalent, with 2+ years of customer service experience in a hospitality, retail, or cultural organization role.
  • Excellent communication and interpersonal skills, with the ability to interact with diverse audiences.
  • Able to work independently and as part of a team, with flexibility to adapt to changing circumstances.
  • Familiarity with cash handling and basic technology, with a willingness to learn new systems and procedures.
  • A strong commitment to delivering exceptional customer service and ensuring a positive experience for all visitors.
Benefits

This part-time position offers a competitive hourly rate of $18.85, plus opportunities for professional development and growth within the museum. As a valued member of our team, you will enjoy a dynamic and supportive work environment, with access to exclusive employee benefits and perks.



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