Visual Merchandising Specialist

7 days ago


Webster, New Hampshire, United States H&M Group Full time
About the Role
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The successful candidate will contribute to an elevated customer experience by implementing visual standards and commercial excellence. This role involves executing visual, commercial, and styling curation according to guidelines for the store, using trend and competitor awareness to provide colleagues with correct information and coach, upskill and develop the store team.


A Day in the Life
  • Contribute to the total OMNI customer experience in your store by ensuring visual and commercial curation according to guidelines (In-direct)
  • Representing yourself and the H&M Brand positively during customer interactions (Direct)
  • Organize and plan your workload according to store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager
  • Launch and maintain the latest global campaigns and sale activities on time according to H&M Brand Standards
  • Ensure good garment care, stock levels, and give input on allocation to Store Management and Area teams
  • Perform sales report (KPIs) follow-up, identify and prioritize visual & commercial opportunities in collaboration with Store Management team
  • Create efficient and effective actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow-up actions in collaboration with Store Management team
  • Follow all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with Store team

Fashion & Trend Awareness
  • Keep up-to-date with fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers etc.
  • Plan time for fashion & trend awareness to understand trend theory and mood boards for styling techniques and product presentation to anticipate our customer's needs and enhance our shopping experience in store

Team & Development
  • Share, inspire and educate your store teams, keep them updated with seasonal changes, fashion trends, relevant visual & commercial information, in-store communication, including price perception
  • Coach and develop the Store team's visual and commercial skills to secure high quality of product & commercial presentation according to guidelines
  • Support & develop daily routines and best practices for your Store team to always ensure a consistent level of visual & commercial standard while maintaining customer service engagement
  • Develop and coach talents and provide onboarding training to new colleagues
  • Organize, provide, and carry out the visual & commercial upskilling for you and your colleagues
  • Complete Visual Competencies & Commercial 4 All trainings based on Regional & Sales Market learning and development goals
  • Support Sales Market and Area teams with expansion (store projects) needs

Estimated Salary: $17.06 - $19.22 hourly, approximately $35,467 - $40,013 per year, depending on experience.

About Us

H&M Group is a world-leading fast-fashion brand that offers the latest styles and inspiration at affordable prices. Our business idea is centered around creating a sustainable way to offer fashion and quality at the best possible price.


Inclusion & Diversity

We strive to create inclusive workplaces where everyone feels welcome and valued. We believe diversity leads to better ideas, solutions, and perspectives, making us stronger as a team.



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