Restaurant Operations Manager
5 days ago
Job Title: Restaurant Operations Manager
About the Role:
We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at JACKMONT HOSPITALITY INC. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we deliver an exceptional dining experience to our guests.
About You:
To be successful in this role, you will need to have a minimum of 6 months experience as a Team Member and a Certified coach (internal), or one year of external restaurant experience with a college degree preferred (external). You must also be capable of performing all functions and meeting qualification standards for all hourly positions.
The Ideal Candidate:
We are looking for a results-driven individual who is passionate about delivering excellent customer service and driving sales growth. You will be a strong communicator and leader, with the ability to motivate and inspire your team to achieve their best.
Responsibilities:
- Supervise operations during scheduled shifts, making daily decisions and providing support to staff while upholding standards, product quality, and cleanliness.
- Ensure the restaurant and staff are set up for an outstanding shift, observing team member performance in delivering the guest experience and providing immediate feedback, coaching, development, and recognition.
- Frequently interact with guests to ensure their experience is delivered in accordance with our Service Style, following up on any issues or complaints they may have.
- Conduct motivational staff meetings, ensuring team members are engaged and informed regarding our food, beverage, promotions, etc.
- Manage cash handling procedures, including assigning bartender drawers and performing checkouts of servers and bartenders, ensuring all tickets are accounted for and the proper amount of cash, gift cards, and credit card vouchers is obtained from team members.
- Approve food and beverage comps or promotions, checking in deliveries from vendors to ensure quality and proper billing, and preparing end-of-shift reports.
- Ensure a safe working and guest environment to reduce the risk of injury and accidents, assisting with the completion of accident reports if a guest or employee is injured.
- Keep your immediate supervisor promptly and fully informed of all issues and take prompt corrective action where necessary or suggest alternative courses of action.
What We Offer:
As a Restaurant Operations Manager at JACKMONT HOSPITALITY INC, you can expect a competitive salary of approximately $45,000 - $60,000 per annum, depending on your experience and qualifications. You will also receive benefits, including health insurance, paid time off, and opportunities for professional development and growth.
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