Service Advisor

4 weeks ago


Burnt Hills, United States Morris Ford Full time
Job Description

The Service Advisor at Morris Ford is a customer-focused role in the auto industry located in New York.

This position is responsible for creating a positive experience for customers during their service and repair visits.

The Service Advisor will provide customers with repair or service advice and options to ensure they make informed decisions about their vehicle's needs.

Key Responsibilities:

  • Provide a written report to customers outlining the condition of their vehicle
  • Maintain a customer service approach and set expectations
  • Offer advice and options to ensure customers make the best decisions for their vehicle's needs
  • Maintain customer records and update information as required
  • Communicate with customers daily regarding vehicle updates
  • Maintain a clean and organized work area

Requirements:

  • High school diploma or equivalent; college degree preferred
  • Excellent customer service and communication skills
  • Basic computer skills
  • Familiarity with vehicle service needs and procedures
  • Ability to multitask and work under pressure
  • Valid driver's license

Morris Ford is an equal opportunity employer and complies with applicable laws governing nondiscrimination in employment.


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