Dedicated Patient Support Coordinator
1 week ago
We are seeking a highly skilled and compassionate Patient Support Coordinator to join our team at Open Health Care Clinic.
About the Role:
This is a fantastic opportunity for an individual who is passionate about delivering exceptional customer service and making a positive impact on people's lives.
Job Summary:
- Provide outstanding support to patients and clients through professional phone interactions, ensuring their needs are met and concerns addressed in a timely and courteous manner.
- Utilize sound judgment and effective communication skills to resolve complex issues and provide solutions that meet the patient's requirements.
- Work collaboratively with medical personnel and other departments to ensure seamless patient care and satisfaction.
- Maintain accurate records of patient interactions and contribute to the development of strategies to improve patient engagement and experience.
Key Responsibilities:
Clinical ManagementCollect and enter accurate demographic information into electronic health records, ensuring data integrity and confidentiality.
Schedule appointments efficiently, informing patients of required preparations and materials needed for their visit.
Analyze and interpret healthcare guidelines and procedures to provide informed support to patients.
Maintain patient confidentiality and adhere to federal and state health information privacy laws.
Customer ServiceDeliver exceptional customer service, responding promptly to inquiries and resolving issues in a professional and courteous manner.
Manage high call volumes, utilizing effective communication skills to de-escalate conflicts and provide satisfactory solutions.
Keep accurate records of patient interactions, highlighting areas for improvement and contributing to process enhancements.
Education and Qualifications:A minimum of a High School diploma or equivalent is required. Relevant experience in customer service or a similar field is also preferred.
What We Offer:
In addition to a competitive salary ($45,000 - $55,000 per year), we offer a comprehensive benefits package, including health insurance, retirement planning, and opportunities for professional growth and development.
If You're the Right Fit:
We encourage individuals who share our passion for delivering exceptional patient care and customer service to apply for this exciting opportunity.
Salary Range: $45,000 - $55,000 per year
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