HVAC Customer Service Coordinator

7 days ago


Montrose, Colorado, United States Yellowstone Local Full time
Job Overview

Yellowstone Local is proud to represent One Hour Heating & Air Conditioning, a leading provider of HVAC services. We're seeking a skilled Customer Service Representative to join our team.

This role involves managing customer calls, scheduling appointments, and coordinating with service technicians to ensure seamless communication and exceptional customer experiences.

Compensation

The successful candidate can expect a competitive hourly rate of $18-$21, plus performance-based bonuses. Our comprehensive benefits package includes medical, dental, and vision coverage, as well as a 401(k) retirement plan with company match.

Key Responsibilities
  • Answering Customer Calls: Respond promptly to customer inquiries, ensuring clear and courteous communication throughout the interaction.
  • Scheduling and Coordination: Maximize appointment bookings by maintaining a high call conversion ratio, and coordinate schedules with service technicians for efficient execution.
  • Supporting Technicians: Assist technicians with inquiries, provide support during service calls, and help track progress towards goals.
Requirements and Qualifications
  • A high school diploma or equivalent is required.
  • Strong communication skills with a professional demeanor are essential.
  • Multitasking, typing efficiency, and adherence to safety policies are also necessary.
  • One to two years of experience in a customer service or scheduling role is preferred.
Benefits and Opportunities

We offer a supportive environment, continuous learning opportunities, and strong team collaboration. Join our team and contribute to delivering exceptional customer experiences while growing professionally.



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