Residential Operations Manager

7 days ago

Chicago, Illinois, United States Avanath Full time
Overview

At Avanath, we are committed to fostering a culture of diversity, equity, and inclusion. Our team is dedicated to creating opportunities for hard-working American families to achieve the American Dream. As a leading provider of affordable housing, we strive to provide exceptional customer service and cultivate a positive community experience.

Job Summary

We are seeking a highly motivated Residential Operations Manager to join our team. This role will oversee the efficient and profitable management of our residential communities, ensuring that residents receive excellent service and support. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a commitment to delivering results.

Key Responsibilities
  • Resident Relations and Customer Service:
    • Ensure a positive experience for residents throughout their entire life cycle, from move-in to move-out.
    • Implement effective systems for providing essential services to residents, including prompt resolution of complaints.
    • Serve as an advocate for residents by communicating concerns to senior leadership.
    • Function as a resource center for residents on matters affecting their community living experience.
    • Develop and implement resident retention programs.
    • Refer residents to relevant services and agencies as needed.
    • Maintain confidential resident files.
  • Fiduciary:
    • Monitor the financial health of assigned communities by regularly reviewing budget comparisons.
    • Pursue financial growth or gains through marketing and leasing new units, turnover, and additional revenue streams.
    • Manage and execute budgets, rent rolls, projections, and occupancy goals.
    • Implement a system to achieve 0% rent delinquency.
    • Prepare and submit accurate, timely monthly reports and financials.
    • Collaborate with Regional Managers to prepare Property Annual Operating Budgets.
    • Prepare and submit subsidy vouchers when applicable.
    • Oversee large capital projects and facilitate communication between departments when necessary.
  • Staff Leadership:
    • Challenge team members to achieve higher performance levels by establishing and communicating immediate and long-term goals.
    • Coordinate and oversee on-site operations, including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, and more.
    • Promote high-performing team execution through regular feedback, training, and development.
    • Foster collaboration and inclusivity, building trust and transparency.
    • Demonstrate effective communication skills and ensure active communication with residents, community agencies, owners, and team members.
    • Evaluate employee performance through on-the-spot feedback and performance reviews.
    • Recognize team members for meeting or exceeding company expectations and manage poor performers by establishing clear expectations.
    • Respond promptly to team member concerns, maintenance issues, resident problems, security breaches, and emergencies.
    • Create and supervise personnel schedules to maximize operational efficiency.
    • Maintain the community's curb appeal at all times.
  • Compliance and Governance:
    • Conduct business in accordance with company policies, Fair Housing Act, Americans with Disabilities Act, and other laws governing the apartment industry.
    • Meet compliance and eligibility requirements established by local, state, and federal agencies.
    • Adhere to proper procedures outlined in employee and management handbooks.
    • Address potential housing violations and liability concerns.
    • Seek approval and guidance from Regional Managers within specified parameters.

  • Service Operations Manager

    6 days ago

    Chicago, Illinois, United States American Residential Services Full time

    About American Residential ServicesWe are a national service leader with an exciting career opportunity for an ambitious, team-oriented professional who is interested in joining our HVAC Service Operations Team. As an HVAC Service Manager, you will be responsible for the supervision of our skilled technicians to effectively provide sales, service, and repair...

  • IT Operations Manager, Service Delivery and Innovation

    6 days ago

    Chicago, Illinois, United States Equity Residential Full time

    About This RoleEquity Residential seeks an experienced IT Operations Manager to lead our Service Delivery and Innovation team. As a key member of our IT organization, you will be responsible for ensuring the delivery of high-quality IT services to support the business needs of our company.Job DescriptionTechnical Leadership: Provide technical direction and...

  • HVAC Service Operations Manager Position

    1 week ago

    Chicago, Illinois, United States American Residential Services Full time

    American Residential Services is a leading provider of HVAC services, and we have an exciting opportunity for an ambitious professional to join our team as an HVAC Service Operations Manager. This role offers a unique blend of technical expertise and leadership skills, with a focus on delivering exceptional customer experiences.Salary: $85k - $95k annually,...

  • Residential Operations Supervisor

    6 days ago

    Chicago, Illinois, United States Deborah's Place Full time

    Job DescriptionOversee Daily Residential OperationsThis role is responsible for managing daily residential operations, including supervising staff, ensuring program safety and integrity, and maintaining accurate records.Key Responsibilities:Maintain compliance with policies and procedures of Deborah's Place and the Programs.Communicate effectively with...

  • Senior Operations Manager for I/DD Residential Services

    3 days ago

    Chicago, Illinois, United States Anixter Center Full time

    Job OverviewAnixter Center seeks a highly skilled Senior Operations Manager to oversee the daily operations of our Integrated Developmental Disabilities (I/DD) residential services. This individual will be responsible for ensuring seamless service delivery, staff development, and regulatory compliance.Responsibilities:Schedule Management: Develop and...

  • Lead Residential Project Manager and Painter

    2 days ago

    Chicago, Illinois, United States Classet Full time

    We are seeking an experienced Lead Residential Project Manager and Painter to join our team at Classet. This is a unique opportunity for someone with strong leadership skills, technical knowledge, and a passion for delivering exceptional results.About the Role:This role involves overseeing multiple projects simultaneously, managing teams and subcontractors,...

  • Residential Portfolio Executive

    6 days ago

    Chicago, Illinois, United States Harper Associates Full time

    About the Position">As our new Residential Portfolio Executive, you will oversee all aspects of management, hospitality, and five-star service within three residential properties.">You will be responsible for overseeing daily operations, ensuring exceptional guest experiences, and maintaining the highest standards of quality and safety.

  • Residential Support Specialist

    7 days ago

    Chicago, Illinois, United States Halpin Staffing Services Full time

    Job Summary: Halpin Staffing Services is seeking a skilled Residential Support Specialist to provide a stable and supportive environment for youth in placement. The successful candidate will work collaboratively with the program manager, social worker, and healthcare professionals to ensure the physical and emotional well-being of the residents.Key...

  • Senior Manager Information Technology Support Alternative Title

    5 days ago

    Chicago, Illinois, United States Equity Residential Full time

    As a Senior Manager of IT Support at Equity Residential, you will oversee a team responsible for resolving end-user technical support needs. This includes hardware, software applications, licensing, and networking. Your role will involve managing staff, directing or supervising the development and implementation of the IT Help Desk function to ensure high...

  • Site Operations Manager

    4 days ago

    Chicago, Illinois, United States Flats LLC Full time

    About the RoleWe are seeking a highly skilled and experienced Site Operations Manager to join our team at Flats LLC.Job SummaryThe Site Operations Manager is responsible for overseeing the day-to-day operations of our multi-family property, ensuring that all aspects of the site are running smoothly and efficiently. This role requires strong leadership and...

  • Senior Construction Manager

    7 days ago

    Chicago, Illinois, United States Development Full time

    Job OverviewWe are seeking an experienced Senior Construction Manager to oversee the development and construction of residential new builds in gentrifying communities on the west side of Chicago. This is a hands-on opportunity that requires a strong understanding of project management, field supervision, and quality control.

  • Residential Support Specialist

    5 days ago

    Chicago, Illinois, United States Friend Health Full time

    Job OverviewFriendly Health is seeking a skilled Residential Support Worker to join their team. This role involves establishing and maintaining a safe, therapeutic environment for supervised residential client services.ResponsibilitiesAssist counselors as needed in providing comprehensive support to clients.Ensure the safety of residents and staff by...

  • Marketing Communications Specialist

    2 weeks ago

    Chicago, Illinois, United States Equity Residential Full time

    Earn an estimated $20,000 - $25,000 annually as a Marketing Intern at Equity Residential, a leading multi-family REIT headquartered in Chicago. This part-time, 24 hour a week commitment, 12 week paid internship provides a first-hand experience of day-to-day life at a REIT and resources to learn the programs/tools and processes used in the industry.As a...

  • Senior Sales Operations Manager

    30 minutes ago

    Chicago, Illinois, United States Kimmel Associates Full time

    About Kimmel AssociatesKimmel Associates is a leading heavy equipment and machinery dealer serving the residential and commercial construction, heavy construction, road building, aggregate, and mining industries across the southern states with multiple locations throughout the southeast.Estimated Salary: $120,000 - $180,000 per yearJob DescriptionThe Senior...

  • Residential Construction Document Specialist

    6 days ago

    Chicago, Illinois, United States Sedgwick Properties Full time

    We are seeking a highly motivated and experienced Residential Construction Document Specialist to join our team at Sedgwick Properties.The ideal candidate will have a minimum of 10 years of experience in mid- to high-rise residential and commercial construction document management, with a focus on City of Chicago permitting.This is an exciting opportunity...

  • Residential Care Specialist

    7 days ago

    Chicago, Illinois, United States UCAN Full time

    About the RoleWe are seeking a highly skilled Residential Care Specialist to join our team at UCAN. This is a full-time position that requires general supervision of residents, teaching appropriate daily living and social skills, implementation of the daily schedule, behavior management, crisis intervention, group work, implementation of recreational...

  • Multifamily Property Operations Manager

    2 days ago

    Chicago, Illinois, United States Flats LLC Full time

    Job Description:At Flats LLC, we are seeking a highly skilled and experienced Multifamily Property Operations Manager to join our team. This role is responsible for overseeing the day-to-day operations of our multifamily properties, ensuring they meet the highest standards of quality and service.As a key member of our management team, you will be responsible...

  • Real Estate Operations Manager

    7 days ago

    Chicago, Illinois, United States Flats LLC Full time

    Job OverviewWe are seeking a highly skilled Real Estate Operations Manager to join our team at Flats LLC. This is a full-time position responsible for overseeing the day-to-day operations of our multifamily properties, ensuring seamless execution of business objectives and exceptional resident experiences.Key Responsibilities:Property Management: Supervise...

  • Financial Reporting Specialist

    2 weeks ago

    Chicago, Illinois, United States Equity Residential Full time

    At Equity Residential, we are seeking a detail-oriented and analytical professional to join our Accounting team as a Senior Accountant. This role is pivotal in ensuring accurate financial reporting, maintaining the integrity of the general ledger, and overseeing payroll accounting.About UsWe are an industry-leading multi-family REIT with a portfolio of...

  • Strategic Procurement Expert

    4 days ago

    Chicago, Illinois, United States AMLI Residential Full time

    Experience the thrill of procurement excellence in a thriving real estate company!OverviewAMLI Residential is a dynamic Real Estate company seeking an accomplished Strategic Procurement Expert to join our team. As a key member of our procurement department, you will be responsible for delivering exceptional procurement services and driving process...